Privacy Policy

Last updated: 18th November 2025

Masnai respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when visiting or shopping with us.

1. Information We Collect

Information you provide

When you place an order, create an account or contact us we may collect:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely by third-party providers)

Information collected automatically

Shopify automatically collects certain data when you browse our site, including:

  • IP address

  • Device and browser details

  • Pages viewed and interactions

  • Cookies and tracking data

This helps us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase or enquiries

  • Process payments securely

  • Operate and improve our website

  • Send marketing communications (if you opt in)

  • Prevent fraud and maintain security

  • Comply with legal, tax, and regulatory obligations

3. Payments

We use trusted payment providers, including:

  • Shopify Payments / Stripe

  • PayPal

  • Square

  • Debit/credit card processors

These services process your payment details securely. We do not store or have access to your full card information.

4. Shipping

To fulfil your order, we share your delivery details with:

  • Royal Mail Click & Drop

This may include your name, address and contact information.

5. Sharing Your Information

We only share your data with partners who help operate our business, such as:

  • Shopify (store hosting and infrastructure)

  • Payment processors (Stripe, PayPal, Square)

  • Shipping carriers (Royal Mail)

  • Email and customer support tools (if used)

We never sell your personal information.

6. Cookies

Our site uses cookies to:

  • Enable essential site features (e.g., shopping cart)

  • Improve performance and analytics

  • Remember your preferences

You can manage cookies through your browser settings.

7. Data Retention

We keep your information only as long as needed for:

  • Completing your orders

  • Accounting and tax requirements

  • Customer service and business operations

You may request deletion of your data, subject to legal obligations.

8. Your Rights

Under UK GDPR and other applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion

  • Withdraw consent

  • Object to or restrict processing

  • Request a copy of your data

To exercise these rights, please contact us using the details below.

9. Security

We use industry-standard measures, including encryption and secure payment processing, to protect your information. While we take your data security seriously, no online system is completely risk-free.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

sam@masnai.co.uk